wholesalemobilephone web store FAQ section

No. There are no WholesaleMobilePhone.ecrater.com overseas offices or sole-suppliers. WholesaleMobilePhone.ecrater.com is an online wholesale shop based in Malaysia. We do not operate any stores, and anyone can register to wholesale from us, and then resell it freely in their own country (depending on local regulations).

Sure, WholesaleMobilePhone.ecrater.com's head office is in Kuala Lumpur, a beautiful city in Malaysia, and sells products from many different manufacturers around Malaysia. Our address is: No.25-4-1, 4th Floor, Block E, Diamond Square, Jalan 3/50, Off Jalan Gombak, Kuala Lumpur, Wilayah Persekutuan, Malaysia. Postal code: 53000 Phone Contact information: Tel: 6-03-40249782 If you are in Malaysia and you want to come and see us, let us know. (You can contact us in the normal way through online system. Or telephone) and you can also directly visit us based on the Street Address.

We accept PayPal (www.paypal.com).

Yeah, you can contact our online salesman, depending on the amount of your order, they may offer you some special coupon. We also offer limited time sale,please contact with our online salesman for detailed information.

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock. Generally, our customer service staff will contact you by phone or email to discuss with you,but if we can not get in touch with you in 7 business days after we receive your payment,we will have to refund for you. As we think, it is our responsibility to ship out your order in time. Possible reasons for refunding money are: - Paypal account name and address does not match your order's shipping address, and there was no response when we contacted you. - The the products you ordered were out of stock (Generally we have enough stock but rarely we may suffer an temporarily lack of certain product), and there was no response when we contacted you.

Normally you can register free for an account at www.paypal.com - but please note paying by Paypal is only possible in the countries listed on the following web page: https://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside&dispatch=5885d80a13c0db1f822cfe4b06d0ea2b4eee6d2d0c9cb9d63b82c5c6e6c9275b If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service and not us. If paypal is not available in your country, it does not matter. You can pay us via T/T Bank Transfer or Western Union. Please check with our salesman about the detailed information of T/T Bank Transfer and Western Union.

Please note that all import taxes / duties are the buyer's responsibility. WholesaleMobilePhone.ecrater.com will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you've ordered from us arrive in your country. Obviously you will want this to be as low as possible, but WholesaleMobilePhone.ecrater.com CANNOT give you advice or information about tax rates and customs charges in your country. You must ensure you find out about regulations in your own country before ordering from WholesaleMobilePhone.ecrater.com. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant. Let us know if you have any special packing or labelling instructions when placing your order.

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Our express shipping normally takes 3-5 days. Processing takes 1-2 days normally.

If product name includes 'Free Shipping', then you will do not need to pay for shipping cost. And the free shipping price is workable for any country. For other products shipping are not included in the item prices: you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart. Then You can choose your Country to preview shipping prices for different shipping services.

Yes, we can. But for PayPal payment, we only ship to PayPal address. If your shipping address is different from PayPal address, you can simply add new address.

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

Please pay attention to the band of mobile phone, some kinds of mobile phone may can not be used in your country. The band means the frequency that mobile phone support. Check the GSM coverage map to see if this phone is compatible with your local area network. You may need to confirm with your carriers before purchasing this item. US & Canada: support GSM 850mHz/1900mHz Europe: support GSM 900mHz/1800mHz Australia: support GSM 900mHz/1800mHz Southeast Asia: support GSM 900mHz/1800mHz IF you are in US, please do not choose Dual Band mobile phone GSM 900mHz/1800mHz,It will can not be used in US. You can choose Triband: 900/1800/1900 MHz or Qual Band. If you are not sure about the frequency your sim card support, please ask some information the sim card carrier, or you can contact us.

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back. If there are irremediable defects with the devices, you can return them back for repair or replacement under warranty. Please email our Customer Service Department to: [email protected], we will offer you a return code (e.g. RETURN00108) and our return address, also some important instructions. Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS, these couriers are much expensive than Post Office. Normally it will take about 2 weeks to return goods to us by Post Office. If you did not buy your product directly from WholesaleMobilePhone.ecrater.com, you need to contact the vendor who sold it to you.

There are many consumer electronics on Wholesalemobilephone.ecrater.com, so it happnes! Firstly, please check the English manual come with the product for help, or you can check some online manual or blogs for advice. If you still can not use it well, please contact our customer service representative. Our customer service representative will offer you professional technical support or help you clarify if the device is defective.

We will try our best to make sure the products shipped to our customers are in good quality. 1. Refund -- Because the international shipping fee is very high and most of pictures on Wholesalemobilephone.ecrater.com are taken by ourself with real products. So we DO NOT give refund for shipment delivered, like"not like the picture""not as imagining"or just "not satisfied". 2. Replace -- Products delivered CANNOT be replaced. 3. Repair -- Customer need to send the products back to us. When we receive the products, we will repair and ship back to customer. -- Customers will pay shipping fee for the repaired products. We DO NOT responsibility for any lost or damaged shipments. When you checkout your order, you can add shipping insurance to your order. We think it is worthy.